How to edit or cancel an order

1. Editing an order

You can easily edit order information from the Orders page by clicking the edit icon.

Once clicked, the editing modal will pop up and you can choose which activity requires editing. Everything except order ID can be changed.

It’s important to note that:

• The order should be “schedule-able”. Otherwise if there is no free slot, the system won’t allow you to edit and save it.

• The order can be edited from the Schedules page too. But you can only change selected time slots for either one or multiple orders. 

You may want to edit and order in the following situations: 

• When there are unscheduled orders. It enables you to adjust the originally chosen time slot so you can fit an unscheduled order into a trip. 

• When there’s a need to move an order to another vehicle. For example, changing the order flag would move the order to a vehicle with a matching flag. 

• If the real parameters differ from those specified in the system or a customer requests a change to their order. You can change the order to be more accurate.

2. Cancelling an order

You can also cancel scheduled and unscheduled orders. Cancelled orders won’t be taken up by optimisation. This means the system won’t attempt to place them on trips.

You can cancel an order by pressing the ‘Cancel’ button from the ‘Actions’ buttons. 

If you cancel an order by accident, you can reschedule it by clicking the ‘Clock’ icon. Remember, that you can’t schedule an order again if optimisation added a new order in its place.